Contact
Three ways to reach a real person.
We answer all three from the same desk.
Replies within one business day. If you have an order number, put it in the subject line.
Phone
+1 908 320 8108Call during support hours. Outside them, leave a message and we call back the next business day.
Message form
Support hours
Monday to Friday, 9:00 to 17:00 Eastern Time.
Weekends
Messages sent over a weekend are answered on the next business day.
Returns
Please email us before sending anything back. We do not print a return address on parcels, and starting the return by email is what gets your refund moving. The full terms are in the Returns and Refund Policy.
Company details
GILDANE is operated by Talen and Haten Limited, registered in Hong Kong.
Registered address
Talen and Haten Limited
Unit D3, 11/F, Luk Hop Industrial Building
No. 8 Luk Hop Street, San Po Kong
Kowloon, Hong Kong
Gold that keeps its word.