Terms of service

1. Who we are and how to contact us

This website and the GILDANE brand are operated by Talen and Haten Limited, a company incorporated in Hong Kong (Company No. 77043532), with its registered office at Unit D3, 11/F, Luk Hop Industrial Building, No. 8 Luk Hop Street, San Po Kong, Kowloon, Hong Kong. You can reach us at support@gildane.com or through our contact form. Support runs Monday to Friday, 9:00 to 17:00 Eastern Time.

2. Agreement to these terms

These terms apply to your use of gildane.com and to every order you place with us. By using the site or placing an order you confirm that you accept them. Please read them before you order.

Our Shipping Policy, Returns and Refund Policy, 365-Day Fade Warranty and Privacy Policy form part of these terms. Where a detail is set out on one of those pages, that page governs it.

3. Who can buy from us

You may buy from us if you are 18 or over and able to enter a binding contract. We sell and ship to customers in the United States only. Products are subject to availability, and the site may be unavailable from time to time.

4. How an order becomes a contract

Your order is an offer to buy. A contract is formed when we email you to confirm that your order has shipped. If we cannot accept your order we will tell you and you will not be charged.

5. Our products and how we describe them

We describe our materials plainly. Our pieces are 18k gold bonded to 316L stainless steel. They are not solid gold and we do not describe them as solid gold. Where we state a measurement, a weight, or a material, that is the specification we are selling you.

Screens render metal differently, so colors on your device may vary slightly from the piece in your hand. If we ever list something incorrectly we will correct it, and clause 11 sets out what happens to an affected order.

6. Prices and payment

All prices are shown in US dollars. Any sales tax that applies is calculated and shown at checkout before you pay, and shipping is added according to our Shipping Policy. We take payment through our payment provider when you place the order; card details are handled on their systems, not ours.

Volume discounts apply at checkout automatically: 10% off two items, 15% off three, 20% off four, and 25% off five or more. They are applied by the store and are not time-limited. Where a set is sold at a set price, the set-return rule in our Returns and Refund Policy applies.

If a price is displayed incorrectly we will contact you before shipping, and you can confirm the correct price or cancel for a full refund.

7. Shipping

We ship to all 50 US states and Washington DC, at the rates and on the timescales set out in our Shipping Policy. Delivery windows are carrier estimates, not guarantees. Risk in the goods passes to you on delivery. If a parcel is marked delivered and you do not have it, or it arrives damaged, tell us within 7 days as described in that policy and we will put it right.

8. Returns and refunds

You have 30 days from delivery to return an unworn piece for a full refund. Returns are contact-initiated: email support@gildane.com first and we will send you the return address and instructions. Condition requirements, who pays return postage, refund timing, and the rule for returning part of a set are all set out in our Returns and Refund Policy.

9. The 365-Day Fade Warranty

Fading, discoloration and manufacturing faults are covered for 365 days from delivery under our 365-Day Fade Warranty. That is a separate promise from the 30-day return window: the return window is for changing your mind, the warranty is for a piece not holding up. Normal wear such as scratching, and damage caused by misuse or alteration, are not faults. Nothing in these terms limits your rights under applicable US consumer protection law.

10. Acceptable use of this site

You may use this site to browse and to buy for your own use. You may not use it unlawfully or fraudulently, place orders you do not intend to pay for, resell our products as your own brand, scrape or copy the site, try to reach systems or accounts that are not yours, upload anything malicious, or interfere with how the site works for other people. We may refuse service, cancel orders, or block access where we reasonably believe any of this is happening.

11. When we can cancel an order

We may cancel an order if the item is out of stock, if there was a pricing or description error, if we cannot verify the delivery address, or if we reasonably suspect fraud. If we cancel, we refund everything you have paid.

12. Intellectual property

All content on this site, including the GILDANE name, the logo, product photography, text and page design, belongs to us or to our licensors. You may not copy, reproduce, or use it commercially without our written permission. Nothing on this site transfers any right in our brand to you.

13. Our liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, for business losses, or for loss caused by your own misuse or alteration of a product. Where the law allows a limit, our total liability for any order is limited to the amount you paid for that order. We do not limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

14. Events outside our control

We are not liable for delays or failures caused by events outside our reasonable control, such as extreme weather, carrier disruption, customs action, or supply failures. If such an event affects your order we will tell you, and you can wait or cancel for a full refund.

15. Changes to these terms

We may update these terms, for example when we change how we ship or what we sell. The version published here when you place your order is the version that applies to that order. The date at the foot of this page shows when it last changed.

16. Other important terms

We may transfer our rights and obligations under these terms to another company; you may not transfer yours without our consent. If any part of these terms cannot be enforced, the rest still applies. A delay in enforcing a term is not a waiver of it. These terms are the whole agreement between us about your order.

These terms, and any dispute arising from them, are governed by the laws of Hong Kong, where Talen and Haten Limited is registered. Nothing in this clause removes the protection of any mandatory consumer law of the state where you live, or your right to bring a claim there.