The 365-day fade warranty
Wear your piece for a year. If the gold fades, discolors, or wears through to the steel underneath during normal daily wear, we replace it once, at no cost to you.
What is covered
- Fading, dulling, or color change in the bonded gold finish
- Skin discoloration caused by the finish breaking down
- Manufacturing faults: a clasp that fails, a link that separates, a stone that comes loose from its setting
What is not covered
- Scratches, dents, and bends from impact or from the piece being caught on something
- Loss or theft
- Damage from chlorine, bleach, or solvents. Chlorine attacks the finish, so take the piece off before a pool
- Pieces altered, resized, or repaired by someone other than us
How to make a claim
Email support@gildane.com with your order number.
One of the whole piece, one close up on the area in question.
If the claim is covered, we ship the replacement at our cost.
Making it last past the year
The finish is waterproof and sweat-proof, so showers and workouts are fine. Dry it with a soft cloth afterwards. Keep it away from pool chlorine and household cleaning products. Store it dry.
30-day returns
The warranty is separate from returns. Sets return whole; a single returned item re-prices to regular. Email us before sending anything back.
The terms, plainly
The warranty runs 365 days from the delivery date, covers one replacement per item, and applies to the original purchaser with proof of purchase. If the same piece is no longer available, we replace it with the closest equivalent or refund it. This warranty sits on top of your legal rights as a consumer. It does not replace them.
GILDANE is operated by Talen and Haten Limited, registered in Hong Kong.
Gold that keeps its word.