Refund policy

Returns, in one line

You have 30 days from the delivery date to return an unworn piece for a full refund.

How to start a return

Email support@gildane.com with your order number and which item you are returning, or use our contact form. We reply within one business day with the return address and instructions. Please do not send anything back before you have those instructions, as we do not print a return address on parcels and an unannounced return can go unmatched.

Condition

Pieces must come back unworn and undamaged, in their original box, with any tags still attached. Trying a chain on to check the length is fine. Wearing it out is not.

Who pays return postage

Changed your mind: you cover return postage. We recommend a tracked service, since the parcel is your responsibility until it reaches us.
Faulty, damaged, or not what you ordered: we cover it. We send you a prepaid label.

Refund timing

We check the return the day it arrives and issue the refund to your original payment method within 2 business days of that check. Your bank then takes its own time, usually 3 to 10 business days, to show the money.

Refunds cover the price of the item. Original shipping is refunded only when the return is our fault.

Sets

A set is priced as a set, so it returns as a set. If you keep one piece of a set and return the rest, the piece you keep re-prices to its regular individual price and your refund reflects that difference.

Exchanges

We do not run direct exchanges. Return the piece for a refund and place a new order for the length or style you want. It is faster than an exchange in practice.

Faulty pieces after 30 days

The 30-day return window is for changing your mind. Fading, discoloration, and manufacturing faults are covered for a full year under our 365-Day Fade Warranty, which is a separate promise and is described on its own page.